Privacy Policy

North Houston Veteran Handyman (“NH Vet Handyman,” “we,” “us,” or “our”)
Effective Date: [Insert Date]

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

North Houston Veteran Handyman DOES NOT share customer opt-in information (including mobile phone numbers, SMS consent records, and timestamps) with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. Text messaging originator opt-in data and consent is kept confidential and used only to deliver messages you have consented to receive or to provide our requested services.

1) Overview

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit nhvethandyman.com (the “Site”), contact us, request a quote, or use our services.

2) Information We Collect

We may collect the following categories of information:

A. Information you provide to us

Name

Phone number

Email address

Service address (to provide quotes or schedule service)

Photos or descriptions of projects you send us

Messages or other information you submit through forms, email, phone, or text

Payment information when you make a purchase or pay an invoice (note: we do not store full payment card numbers on our servers)

Communication preferences (such as whether you opt in/out of SMS or email)

B. Information collected automatically

When you use the Site, we may automatically collect:

IP address

Device type, browser type, and operating system

Pages viewed and time spent on pages

Referring/exit pages

Approximate location (city/region) based on IP address

This data is typically collected via cookies, pixels, and similar technologies.

C. Information from third parties

If you interact with our ads or social pages, we may receive limited information from platforms like Facebook/Instagram or Google (e.g., ad engagement metrics).

D. Customer communication & service records

We may maintain records related to your interactions with us, including:

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

Opt-in/opt-out records and timestamps for communication channels (SMS, email, etc.)

3) How We Use Information

We use information to:

Provide quotes, schedule service, and complete requested work

Process transactions and payments

Communicate with you (calls, texts, emails) about your request, appointment, invoices, and updates

Send confirmations, updates, invoices, and service follow-ups

Improve our Site, services, marketing, and customer experience

Maintain records of your communication preferences and consent

Prevent fraud, protect our business, and enforce our policies

Comply with legal obligations

4) Text Messaging & Phone Calls (SMS Program)

If you provide your phone number, you may receive calls and texts related to your request, appointment scheduling, service updates, and customer support. Message and data rates may apply.

Opt-in & Consent

You will only receive SMS messages if you have explicitly opted in (e.g., via forms, inbound texts, or other consent methods).

We maintain timestamped records of opt-in and opt-out actions as required for compliance.

We comply with the Telephone Consumer Protection Act (TCPA) and other applicable laws.

Message Frequency & Content

Message frequency varies based on your interactions with our business.

Messages will be directly related to services you requested (e.g., appointment reminders, updates, customer support).

We do not send promotional texts without your specific consent.

Opt-Out Instructions

You can opt out at any time by replying STOP.

You may receive a final confirmation message, and then no further messages will be sent unless you re-opt in.

Opt-out requests are processed as quickly as reasonably possible.

Help & Support

Reply HELP for assistance, or contact us at:
Email: [email protected]

Carrier Information

Standard message and data rates may apply.

Carriers are not liable for delayed or undelivered messages.

SMS Consent Not Shared

SMS consent is not shared with third parties or affiliates for marketing purposes. We do not sell, rent, or trade SMS opt-in information, including phone numbers and consent records.

5) Cookies & Tracking

We may use cookies and similar technologies to:

Operate the Site and improve performance

Understand how visitors use the Site

Remember preferences

Measure marketing effectiveness (including ad conversions)

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

6) Sharing of Information

We do not sell your personal information.

We may share information with:

Service providers who help us operate (hosting, analytics, invoicing, scheduling, communications tools, and advertising)

Payment processors to handle transactions (we do not store full payment card numbers on our servers)

SMS delivery providers/aggregators solely for the purpose of delivering messages you’ve consented to receive

Legal/Compliance if required by law, subpoena, or to protect rights and safety

Business transfers if we undergo a merger, acquisition, or asset sale (your information may be transferred as part of that process)

Mobile Information Protection:
No mobile information (including phone numbers), SMS opt-in data, or consent records will be shared with third parties/affiliates for marketing/promotional purposes. Sharing with subcontractors/service providers is permitted only to support operational services (such as message delivery, customer service, scheduling, invoicing). All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties other than the vendors required to deliver the messaging services you have consented to receive.

7) Data Retention

We keep personal information only as long as reasonably necessary for:

Providing services and customer support

Maintaining business records (quotes, invoices, tax and accounting)

Maintaining consent records and communication preferences

Legal compliance and dispute resolution

8) Data Security

We take reasonable steps to protect your information using administrative, technical, and physical safeguards, which may include:

Encryption of sensitive data in transit and, where applicable, at rest

Secure access controls and authentication

Reasonable monitoring and updates to systems

Limited access to personal information for authorized personnel

Secure backups and recovery procedures where appropriate

However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

9) Your Privacy Rights & Choices

Depending on your location, you may have rights to:

Request access to the personal information we hold about you

Request corrections or updates

Request deletion (subject to legal/business recordkeeping requirements)

Opt out of marketing communications (email unsubscribe; SMS reply STOP)

Withdraw consent for future communications

Request information about how we process your data

Lodge a complaint with a supervisory authority where applicable

To make a request, contact us using the information below.

10) Children’s Privacy

Our services and Site are not directed to children under 13, and we do not knowingly collect personal information from children.

11) External Links

Our Site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those websites.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. For significant changes, we may notify you by email or by a notice on our website.

13) Contact Us

North Houston Veteran Handyman
Email: [email protected]
Phone: 713-474-3939
Website: nhvethandyman.com

By using our website and services, you consent to this Privacy Policy.